Hotel Discovery Brief | Paris Butler

01 · Property

Tell us about the hotel.

A few essentials help us frame the conversation around your property.

Contact name Role / job title Work email Phone Optional Hotel name Hotel website Number of rooms Properties operated

PMS / reservation system

Does the hotel currently use WhatsApp Business?

Yes No Not sure

02 · Services & revenue

How do guests discover more?

We are interested in the services that matter most to your guests today.

Approximately what percentage of guests ask about or purchase additional hotel services during their stay?

Which services are requested most often?

Select all that apply.

03 · Bookings

Where does the guest journey begin?

Approximate shares are entirely sufficient; they do not need to total exactly 100%.

Where do your reservations come from approximately? Not sure

After a guest books, do you proactively contact them before arrival?

Yes Sometimes No

04 · Communication

How are experiences introduced?

This helps us understand where guests may be missing valuable hotel moments.

How do guests currently discover your paid services and experiences?

Select all that apply.

Which hotel services would you most like guests to discover more often?

05 · Operations

Where does the front desk carry the load?

We use this only to make the demonstration more relevant to everyday service.

What questions do guests repeatedly ask reception?

How are guest requests handled today?

During busy periods or overnight, how quickly can reception usually respond?

When a guest has a complex complaint or VIP request, how is it escalated?

Do you systematically contact guests after checkout for feedback?

Yes Sometimes No

06 · Guests

Who are you welcoming?

A broad understanding of guests and language needs is all we need.

Where do most of your international guests come from?

Add one or more countries, regions or guest markets.

How often does language make communication difficult for reception?

Never Occasionally Regularly Very often

Which languages create the most difficulty?

07 · Goals

What should the session focus on?

Your answers stay private to the Paris Butler consultation.

What would management most like to understand better?

What would you most like to improve?

Choose up to three.

Is there anything specific you would like us to address during the Paris Butler presentation?If there is nothing specific, you can write “Nothing specific”.

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Hotel Discovery
Brief.

Tell us about the hotel.

How do guests discover more?

Where does the guest journey begin?

How are experiences introduced?

Where does the front desk carry the load?

Who are you welcoming?

What should the session focus on?

Your hotel brief is ready.

Book your discovery meeting

Hotel DiscoveryBrief.

Tell us about the hotel.

How do guests discover more?

Where does the guest journey begin?

How are experiences introduced?

Where does the front desk carry the load?

Who are you welcoming?

What should the session focus on?

Your hotel brief is ready.

Book your discovery meeting

Hotel Discovery
Brief.